Customers (“Customers”) may participate in bonuses (“Bonuses”) and special offers (“Special Offers”) from time to time. Participation in promotions (“Promotions”),
competitions (“Competitions”) or use of Bonuses, are subject to this policy (“Bonus Policy”), the Terms of Service (“Terms of Service”) and any promotion-
specific terms and conditions (“Promotion Terms”) made available to You (as defined below).
In the event of a conflict between the terms set in the Bonus Policy,
the Terms of Service and/or the Promotion Terms, the following order of priority shall apply:
(i) Promotion Terms; (ii) Bonus Policy; (iii) Terms of Service.
By participating in any Promotion or Bonuses offered on this Website (as defined below), You are confirming that You fully understand the meaning of the rights and obligations of both parties.
Unless stated otherwise, all uses of “We”, “Us”, “Company” or “Our” contained
herein refer to AG Communications LTD company incorporated under the laws of
Malta having registered office 135, High Street, Sliema SLM 1549, Malta.
1.2
Unless stated otherwise, all uses of “You”, “Your”, “Users” or “Player”, “Players” “Customers,” contained herein refer to persons using the services offered on the Website.
1.3
The general definition of Bonuses shall cover all promotional offers, including but not limited to any welcome offers, free spins/rounds offers and/or any other Promotions available on Our Website from time to time, including any other Deposit Bonus, free Bonus, etc.
1.4
“Bonus Balance” refers to the total funds in the account belonging to the Player, which are not immediately withdrawable, as the funds are subject to uncompleted Wagering (as defined below) requirements.
1.5
“Deposit Balance” also known as the “Real Money Balance” which refers to the total funds in the account belonging to the Player other than the Bonus Balance.
1.6
“Deposit Bonus” means any Bonus that, upon being claimed by a Player following a Real Money Balance and is reflected in their Bonus Balance as funds that may be wagered on all games available on the Website as Bonus money.
1.7
“Irregular Play” means not playing according to the laws and rules established in this Bonus Policy or in the terms of any of the casino products offered as part of this services on the Website
1.8
“Prohibited Promotional Play” as referred to in section 4 of this Bonus Policy.
1.9
“Wagering Requirement” or “Wagering” means the number of times You must wager the value of a Bonus awarded to You before that Bonus becomes part of Your cash balance
1.10
“Website” a set of related pages under a domain name owned by Aspire Global.
1.11
“Welcome Bonus” means a Bonus claimed by a Player, with a new account on the Website.
All Bonuses, Promotions, and any Special Offers, offered by Us, are intended for Player participation in Games offered on the Website and are non- transferable.
2.2
The "Welcome Bonus", which includes any ‘sign up’ Bonus, ‘first deposit’ Bonus or any other ‘welcome’ Promotion is available to new Customers who have not previously held an account on the Website and who are invited to participate in this Promotion upon registration.
2.3
The Welcome Bonus is limited to one Bonus, per household.
2.4
Aspire Global operates several casino brands (“Aspire Global Brands”) and reserves the right to limit the number of Welcome Bonuses that may be taken up by a Player across Aspire Global Brands.
2.5
Participation in any Bonuses or Promotions offered by Us, will be subject to a minimum deposit of £10 (real money) into Your Player account.
2.6
Unless stated otherwise, all Promotions run for 24hrs (7am -7am GMT).
2.7
We reserve the right to cancel, amend, or modify any Promotion, Bonus, Competition, or Special Offer by publishing amended or modified terms or notice of cancellation on the relevant internet page of the promotion, Competition, or Special Offer.
2.8
Any amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, Competition or Special Offer is not capable of being conducted as specified, as a result of exceptional circumstances.
2.9
If You choose to remove the Bonus after it was claimed by You any winnings gained from said Bonus will also be removed.
2.10
We will not exercise Our right to amend, modify or cancel any promotion, Competition of Special Offer under this term for Players who have already opted into the relevant promotion, Competition or Special Offer, made a deposit in expectation of receipt of a Bonus or otherwise commenced play in relation to the relevant promotion, Competition or Special Offer where to do so would affect the ability of these Players to:
a. their Deposit Balance,
b. winnings from wagers made with funds in that Deposit Balance; and
c. winnings from any Bonus which are not subject to Wagering Requirements or restrictions (or for which Wagering Requirements or restrictions have been satisfied),
except where We are required to prevent such withdrawal of funds in order to comply with general, legal and regulatory obligations (including but not limited to anti-money laundering requirements).
With respect to any bets placed on any casino products, each bet You
make on any casino product will be made up of 50% real money funds
and 50% Bonus funds, so long as You have sufficient real money
funds and Bonus funds in Your account. For the avoidance of
doubt casino product includes slot games.
3.2
If You place a bet whereby the real money funds or the Bonus funds in Your account are not sufficient to cover the relevant 50% of Your bet, We will use funds from the rest of Your Bonus funds or real money funds (as applicable) which are available to bet with to cover the rest of Your bet.
3.3
Your winnings from any such bet placed by You, will be paid to You in proportion to the real money funds and Bonus funds You have used to place such bet.
3.4
All such winnings generated by Bonus funds will be subject to the rest of the terms of this Bonus Policy.
3.5
By way of example only, if Your Player account has £4 in Your Real Money Balance and £6 in Your Bonus Balance, and if You place a bet of £10 on any casino product, Your bet will be made up of £4 in real money funds and £6 in Bonus funds and such bet generates a win of £30, Your account will be credited with £12 to Your Real Money Balance and £18 in Bonus funds to Your Bonus Balance, with all such Bonus funds winnings being subject to the terms of this Bonus Policy.
3.6
In addition, the Bonuses offered by Us for Our casino products will be subject to the following rules:
3.6.1
Welcome Bonus terms and conditions
a. A mrplay.com Welcome Bonus includes 20 spins on Big Bass Bonanza, no Wagering required.
b. This Bonus only applies for deposits which are £10 or higher! All You need to do is deposit the money into Your mrplay.com account and You will receive this Bonus instantly!
c. The "Welcome Bonus" is limited to one Bonus per household.
d. When opening a new account, You have the option of not receiving the mrplay.com Welcome Bonus, by clicking 'later' at the end of the registration process. If You choose the
option of receiving the mrplay.com Welcome Bonus, You will be subject to the Bonus Policy.
e. You will not be entitled to a Welcome Bonus if You have previously deposited on this Website.
f. You must not have received any other form of Welcome Bonus from the Website.
g. The Welcome Bonus may not be used in conjunction with any other Bonus, promotion or offer.
h. Owing to technical reasons and/or Our obligations under applicable law and/or regulation, You may not receive a Welcome Bonus and You may need to personally request it.
i. If You have not received Your automatic Welcome Bonus after making the required real money deposit, please contact Our support team. This can be done online while You are
playing (click the "online support" button), or by emailing Us at [email protected]. Just remember to state Your username.
3.6.2
Extra/Bonus spins
a. All extra/Bonus spins credited to Your Player account must be used within 1 day from when the extra/Bonus spins are credited to Your Player account. Unused extra/Bonus spins will be removed from
the Player account thereafter.
b. Winnings generated by the extra/Bonus spins are granted in the form of Bonus funds and such must be wagered the times specified in the promotion before any winnings relating to such are cashed out
c. Unless otherwise stated in the Promotion Terms and/or in this Bonus Policy, any and all Bonus(es) generated by the extra/Bonus spins shall be subject to the standard Bonus Policy detailed hereby.
d. Extra/Bonus spins winnings are granted only after You have finished playing all of Your extra/Bonus spins which generated such winnings.
e. Winnings received through the use of extra/Bonus spins shall not exceed £100.
f. Any winnings generated by the extra/Bonus spins which exceeds the £100 maximum, will be forfeited.
g. Only the maximum winnings of £100 may be withdrawn by You subject to the terms specified in the Bonus Policy.
h. Players who need to deposit real money funds in order to receive extra/Bonus spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal.
i. Players who withdraw their deposit without Wagering the deposit amount will lose the extra/Bonus spins generated from the relevant deposit or if used, any winnings earned from the extra/Bonus spins.
3.6.3
Restrictions Regarding Casino Bonuses
a. Withdrawal of winnings accumulated from a particular Bonus are subject to the specific requirements applicable to the Promotion or Bonus, per the specific Bonus or promotional offer, or this Bonus Policy.
b. Unless otherwise stated in this Bonus Policy, the Promotion Terms, Competition or Special Offer, all Bonuses and any winnings generated by
such Bonuses may only be cashed out after You have made at least one real money deposit and You have wagered at least the required times of
the Bonus received – for example on Wagering of x35 You must wager £350 before cashing out if You have received a Bonus of £10.
c. Wagering on different casino products will contribute differently towards Your Wagering Requirements. Please see here (section 1.9)
to find out how Wagering on different casino games contributes to the Wagering Requirements.
d.
Only wagers made from Your Bonus Balance, will contribute to the fulfillment of the Wagering Requirements.
e. Equal, zero or low margin bets or hedge betting will not contribute towards any Wagering Requirements. For example, betting on black or red on roulette
or covering more than 25 of the 37 numbers on the table.
f. Deposits made to generate a Bonus may be withdrawn before the Wagering Requirements have been fulfilled. However, if this occurs, the relevant
Bonus and its associated winnings will be removed from the Player’s account. Players must contact support in order to withdraw their deposit which has generated the Bonus.
g. Winnings received through the use of the Bonus, where no deposit is required to generate such Bonus and as such must be wagered 50 times before any
winnings relating to such are cashed out.
h. The use of Bonus funds purely to progress through the Bonus stages is prohibited. This includes but is not limited to games such as The Wish Master,
Cloud Quest, Tower Quest, Pearls of India - can result in the winnings being voided. For example (but not limited to), playing Netent’s “The Wish Master”
with an active Bonus, activating 3 “wishes” to then leave the game and come back and collect the feature payout once the Bonus is gone.
i. When a Player places a bet and in doing so, abuses the betting system – regardless of which game it was placed on – the bet will not count
towards a Player’s Wagering Requirements. If the Player placed single bets equal to or greater than £4 - or equivalent in the local currency -
or £0.50 per line or 15 percent of the Bonus amount before the Wagering Requirements for the Bonus have been met, We reserve the right
to withhold any amount in excess of the Player’s original deposit from a Player’s withdrawal
3.6.4
Additional Bonuses
a. Daily Bonuses: All daily Bonus winnings are capped at £200 maximum unless otherwise stated.
b. Deposit Match Up Bonus: Unless stated otherwise, this Bonus only applies to the 1st deposit made by a Player on a single day.
c. Cash Back Bonus:
i. Cash back Bonuses are a percentage of house winnings which are then paid to a Player.
ii. Cash back Bonuses are only paid once a promotion has ended.
iii. Cash back Bonuses that require a deposit, are paid up to the total of deposits made, and cannot exceed £200.
d. Cash back Bonuses that do not require a deposit, cannot exceed £200.
e. Bonus Codes: If a Bonus code is not correctly entered during the required deposit transaction You will not be eligible for the Bonus associated with that Bonus code.
f. Miscellaneous:
i. Game winnings from “free spin” or “Bonus” features initiated with Bonus funds but completed after the Bonus has been wagered, lost or forfeited will be removed.
ii. No promotional or other type of Bonus will be issued or allowed once money has been cashed out and is in the Players pending account. It will remain so until that cash out has been either processed or cancelled and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the Player account.
All Bonuses, Promotions, and Special Offers, are offered to Players in good faith.
2.
We may remove a Bonus and any associated winnings generated by the Bonus, if We have reasonable
grounds to believe that You have engaged and/or are engaging in any of the following practices
with respect to a Bonus:
a. If You have qualified to receive a Bonus (including without limitation a deposit related Bonus) and any single bet
which You make with respect to such Bonus exceeds 15% of Your initial deposit amount used to generate such Bonus.
b. If You place a single bet equal to or greater than £4 or £0.50 per line or 15 percent of the Bonus amount before the Wagering Requirements for the Bonus have been met.
c. Irregular Play and Bonus or promotional abuse, which includes:
i. Selecting and/or opting into a Bonus or Promotion and placing a single bet in excess of 15% of the value of the deposited amount until such time as the Wagering Requirements for the Bonus have been met unless otherwise stated.
For example, if a Player deposited £200, then the maximum bet that can be placed is £30. This rule will not apply if the bet size is less than £4.
ii. Delaying winnings
For example, if a Player initiates "free spin" or "Bonus" features with Bonus or cash funds, and thereafter the Player leaves the free Bonus or Bonus round, and completes the free Bonus or round at a later time after the Bonus has been wagered;
iii. State Game Abuse: Where You use the Bonus funds to purely to progress through the Bonus stages and then prior to completing the final Bonus stages, You release or forfeit the Bonus funds and then complete the final Bonus stages with a real money bet. This includes, but is not limited to, those listed as 0% contribution in the Wagering table contributions table.
3.
We reserve the right to review transaction records and logs from time to time, for any reason whatsoever.
You hereby consent in advance to Our right to review all transaction records and logs. If, upon such a
review, it appears that You are participating, or attempting to participate, in strategies that we,
deem to be Prohibited Promotional Play as detailed above, We reserve the right to deny, withhold,
revoke, or withdraw Your entitlement to any promotion or Bonus and winnings deriving therefrom.
Your Player account is made up of both real money funds and Bonus funds. Your Bonus funds
are the total of Bonus funds that have not yet met the Wagering Requirement as well
as any winnings associated with such Bonus funds. Your real money funds are those real
money funds that You have deposited, and any winnings derived from such. Real money funds can be:
a. Used in any applicable game; and
b. Withdrawn at any time in accordance with the Cashout Policy and this Bonus Policy.
You are entitled to remove a Bonus from Your Player account if no game play has taken
place with respect to such Bonus. You can remove such Bonus by removing it manually
within “My Account”, or, by contacting Our support team.
2.
If You choose to remove the Bonus after it was claimed by You, any winnings gained
from said Bonus will also be removed
In the event of any questions or concerns related to the Bonus Policy, or services offered by Us
through the Website, please do not hesitate to contact Our Customer Support Team.
mrplay.com is committed to "CARE" - Customers Are Really Everything. We have implemented
a professional Customer support team ready to assist You 7 days a week from 8am to 00am CET.
Please do not hesitate to contact the mrplay.com team. Just click on Contact Us.